Refund Policy — Get N Dial Info Service Pvt Ltd

We try to make refund rules as honest as the rest of our pricing. The short version: if you cancel before we've started work, you get a full refund (minus payment-gateway charges, which we don't keep). If we've started work, you get a partial refund pro-rated to what's been done. Government fees, the money paid directly to a government portal or certification body, are not refundable from us, because we don't have them; the government does. Below is the long version, with 3 real examples.

1. When you can request a refund

You may request a refund within 7 calendar days of payment, provided that:

1. The engagement letter has been signed but we have not yet begun substantive work on your behalf, meaning we have not yet filed an application, drafted a deliverable, or paid a government fee on your behalf.
2. OR you can show that we failed to deliver the service per the agreed scope (this can be requested any time during the engagement).

After 7 days, refund requests are evaluated case-by-case under the partial-refund framework in section 3.

2. What's not refundable

2.1 Government fees and third-party fees. These are paid directly by us on your behalf to a government portal, statutory body, or certification body, for example:

• GST registration: ₹0 government fee in most cases (registration is free), though a CA's digital signature certificate (DSC) may carry a separate ₹1,000–₹2,500 fee depending on the issuing authority
• Trademark application: government fee ₹4,500 (individual / startup) or ₹9,000 (others) per class, per the Trade Marks Rules 2017
• FSSAI Central licence: government fee from ₹7,500/year upwards depending on tier
• IEC code: government fee ₹500
• ISO certification: certification body audit fee (varies; typically ₹15,000–₹40,000+ depending on body and scope)
• HALAL certification: certifying authority fee (varies by authority)

Once these fees are paid to the government or certifying body, we cannot recover them. They are non-refundable from us.

2.2 Document retrieval / DSC procurement costs. If we have purchased a Digital Signature Certificate (DSC) or paid a notary / apostille fee on your behalf, those costs are non-refundable.

2.3 Work already delivered. Time we have spent on your engagement (calls, draft preparation, document scrutiny, advisory) is not refundable.

3. Partial refunds

If you cancel after work has begun, we calculate the refund as:

"Work-in-progress value" is calculated against the engagement-letter milestones. Default milestone breakdown for most services:

For example, if the application has been drafted (50% earned) but not filed, and no government fees were yet paid, your refund is:

Custom engagements (web development, branding) have their own milestone breakdown stated in the engagement letter, and that breakdown overrides the default table above.

4. How to request a refund

1. Email info@getndial.com with the subject "Refund Request: [Service name], [Engagement letter number]."
2. Or WhatsApp +91 8593 888 837 and ask for the refund team.
3. We acknowledge within 2 working days.
4. We share a refund calculation within 5 working days, showing work-in-progress + non-refundable items.
5. Once you accept the calculation, refunds are processed to the original payment method.

5. How long the refund takes

Refunds are issued to the original payment method within 7–14 working days from your acceptance of the refund calculation.

• UPI / NetBanking refunds: typically 3–5 working days
• Card refunds: 7–10 working days (bank-side delay)
• Cheque-based refunds (rare): 10–14 working days

You will get an email and WhatsApp confirmation when the refund is initiated, with a reference number.

6. What happens if the government rejects the application

This is the case that genuinely matters and where most compliance brands hide their position. Here is ours.

6.1 If the rejection is due to our error. We file applications carefully, but mistakes happen. If we filed wrong information, missed a documentation requirement that was published and known, or filed late, the rejection is on us. In that case, we will:

• Re-file the application at our cost, including paying the second government fee out of our pocket; OR
• At your choice, refund our consulting fee in full plus reimburse the wasted government fee.

You pick which one. We don't.

6.2 If the rejection is due to your information. If we filed based on what you provided, and the government rejects because (for example) your business address didn't match your utility bill, your PAN had a typo, or your trademark conflicted with an existing mark we couldn't have known about, the rejection is on you. In that case:

• We will re-file once at a reduced consulting fee (typically 50% of original).
• The fresh government fee is paid by you.

6.3 If the rejection is due to government / policy reasons. If your application meets all stated requirements but is rejected anyway (rare, but happens: for example, a policy change mid-process or a notice issued by the Trademark Registry on grounds that weren't in the rule book at filing time):

• We will appeal or re-file at no additional consulting fee.
• The government fee for the appeal / re-filing is paid by you.
• If the appeal succeeds, no further charge.
• If the appeal fails, we will refund our consulting fee minus actual costs incurred (typically a 50% refund).

7. If you disagree with our refund decision

1. Reply to the refund email with your objection and any supporting evidence within 7 working days.
2. We will review and respond within 7 working days.
3. If still unresolved, the dispute follows the grievance redressal process in section 11 of our Privacy Policy.

8. 3 honest examples

These are stylised but typical.

Example A: Full refund

Example B: Partial refund

Example C: Non-refundable

9. Refund contact

info@getndial.com, subject "Refund Request"
WhatsApp +91 8593 888 837
Postal: Refunds, Get N Dial Info Service Pvt Ltd, 2nd floor, Karimbanakkal Building, Thrissur Road, Edappal, Malappuram, Kerala 679576

See also: Terms of Service · Privacy Policy